Exchange Policy
At Howbouthat, we craft every single article with love, especially for you. As a young brand in our building phase, our core focus is bringing you fresh, trendy designs as quickly as possible.
We want you to love what you wear, and we strictly ensure that quality comes first. However, if human error happens on our end, we’re here to make it right! We offer replacements and exchanges for any defective, damaged, or incorrect items delivered. We want to make sure the piece in your hands is exactly what you loved on screen!
What If My Item Is Defective or Incorrect?
If you received a defective, damaged, or wrong article, please reach out to us right away so we can resolve it for you.
How to raise a claim:
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Send an email to support@howbouthat.com within 5 days of delivery.
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Include your Order ID and a short description of the issue.
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Attach clear pictures and a short video showing the defect or the incorrect item received.
Guidelines
To qualify for a replacement or resolution for a defective/incorrect item:
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The product must be unused, unwashed, and unworn.
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Original tags and packaging must remain intact.
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Minor variations in color, print placement, or design due to photography lighting and screen settings do not count as defects.
Damaged Outer Packages
To help us protect your order, please do not accept any parcel that appears visibly open, tampered with, or damaged at the time of delivery by the courier.
One last thing
We’re building Howbouthat one order at a time, and every order means a lot to us.
We’re constantly working on better designs, better products and a better experience for you. If something genuinely goes wrong, just reach out to us — we’d much rather hear from you and fix the problem than leave you unhappy.
For any questions or support regarding your order, write to us at support@howbouthat.com
Customer Support Hours:
Monday to Saturday | 10:00 AM – 7:00 PM IST
Thank you for being part of our journey and supporting Howbouthat as we build!